Refund policy

Last Updated: October 10, 2026

At Corvantis Watches, customer satisfaction is important to us. We are committed to providing quality timepieces and a straightforward shopping experience. If you are not completely satisfied with your purchase, our return and refund policy explains how we can assist you.

1. 30-Day Return Policy

We offer a 30-day return policy, allowing customers to request a return within 30 calendar days of receiving their order.

To qualify for a standard return, the item must be:

  • In its original condition, unworn and unused, except for reasonable inspection.

  • Free from damage caused by improper handling.

  • Returned with its original packaging, accessories, manuals, and included components where possible.

  • Accompanied by proof of purchase or an order confirmation.

These conditions do not limit your statutory consumer rights, including your right to inspect goods and seek remedies for faulty products.

2. How to Request a Return

To initiate a return, please contact our customer support team at sr_4745@jasmint.store.

Include the following information:

  • Your full name.

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photographs if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions.

Please contact us before sending your return so we can assist with its processing.

3. Return Address

Corvantis Watches
12 Loseby Ln
Leicester LE1 5DR
United Kingdom

Please follow the return instructions provided by our support team and retain proof of postage.

4. Return Shipping Costs

For standard returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If you receive an incorrect, damaged, or defective product, Corvantis Watches will cover reasonable return shipping costs or arrange an appropriate alternative.

We recommend using a tracked shipping service to ensure the safe return of your purchase.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at sr_4745@jasmint.store as soon as reasonably possible.

We may request photographs to help assess the issue.

Where applicable, we will offer a replacement, repair, refund, or another appropriate solution in accordance with your statutory rights.

6. Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

For applicable statutory cancellations, refunds will be processed within 14 days of receiving the returned goods or acceptable evidence that they have been sent back, subject to applicable law.

For other approved returns, we aim to process refunds within 14 days after receiving and inspecting the returned item.

Your bank or payment provider may require additional time to reflect the funds in your account.

7. Non-Returnable Items

Certain items may be excluded from discretionary change-of-mind returns, including:

  • Products personalised or custom-made to customer specifications.

  • Items damaged through misuse or improper handling beyond reasonable inspection.

  • Products that are not eligible for return under applicable legal exceptions.

These exclusions do not affect your legal rights regarding defective, misdescribed, or otherwise non-conforming goods.

8. Order Cancellation

Customers may request an order cancellation within 15 minutes of placing an order by emailing sr_4745@jasmint.store.

We will make reasonable efforts to cancel orders before processing or fulfilment begins.

Once an order has been processed, dispatched, or fulfilled, immediate cancellation may not be possible. However, customers may still exercise applicable legal cancellation and return rights.

9. UK Consumer Cancellation Rights

For qualifying online purchases, UK consumers generally have a legal right to cancel within 14 days after receiving their goods without providing a reason.

Customers must normally return the goods within 14 days of notifying us of their cancellation.

Our voluntary 30-day return policy provides an additional return window and does not replace or restrict applicable statutory rights.

10. Contact Information

For return requests, refund enquiries, or assistance with your order, please contact:

Corvantis Watches
Email: sr_4745@jasmint.store
Address: 12 Loseby Ln, Leicester LE1 5DR, United Kingdom

We are committed to resolving customer concerns fairly and professionally.